We've extended our return policy. If you make a purchase between November 1 and December 15, good news—you have until January 15th to make a return. For any purchases after December 15th, our normal 30 day return policy applies. Keep in mind, last chance items are only eligible for an exchange or store credit.
- Regular priced items can be returned or exchanged within 30 days from the date of shipment, provided the item is unworn with tags attached and accompanied by an invoice.
- *Last Chance can be returned or exchanged for store credit in the form of an electronic gift card, provided the item is unworn with tags attached.
- Refunds may only be issued to the credit card or PayPal account used to make the original purchase.
- All international orders are a final sale.
- All orders with 3+ units that are returned are subject to an $8 return handling fee.
- DUER reserves the right to charge an $8 return handling fee on to any customer returns that are seen as fraudulent.
- All returns and exchanges are assessed on a case by case basis. Only items that have been purchased directly from DUER can be returned to us. (no third party retailer returns).
- Please visit this link to generate a gift receipt.
LAST CHANCE EXCHANGES
- Sale items can be exchanged or returned for store credit in the form of an electronic gift card, provided the item is unworn with tags attached.
- These items are no longer coming back in stock, so once they are gone, they're gone.
Still have questions? View our knowledge base here
Note: Staff Prodeals are not eligible for returns and exchanges.