Last updated March 20th 2019.
Referrals are a critical part of growing our DUER family, so thank you for helping! The DUER Refer a Friend program (‘Referral Program’) offers DUER customers and brand enthusiasts ('You' or 'Your') the opportunity to receive promotional credit towards future purchases by referring their friends to DUER, either in-store or online at duer.ca (‘Website’).
To participate in this referral program, you must agree to the Referral Program terms and conditions (‘Terms’).
DUER (‘We’) reserves the right to suspend or terminate the Referral Program or a user’s ability to participate in the Program at any time for any reason. Without limiting the foregoing rights, we reserve the right to disqualify you from participating in this Program at any time at our discretion if you fail to comply with these Terms. Violations of these Terms may also result in the forfeiture of all promotional credits you previously earned through this Referral Program. We reserve the right to review and investigate all referral activities and to suspend accounts or modify rewards in our sole discretion, as we deem fair and appropriate.
All existing points collected in the previous DUER Referral Program will be transferred to your new Referral account on March 11th, 2019.
Eligibility to participate in this Referral Program is limited to individual customers. This Referral Program cannot be used by businesses for affiliate lead generation or other commercial purposes.
You can earn twenty five dollars (CAD $25) worth of Points to use toward your future purchases in-store or on the Website if:
- You refer your friend ('Referred Customer') to make his or her first purchase in-store or on the Website by sending the Referred Customer your unique referral code (‘Referral Code’) via. email, text message, Twitter, Facebook, or another method that is permitted by these Terms.
- That Referred Customer completes their first transaction in-store or on the Website using your Referral Code.
- That Referred Customer does not return (and have their purchase refunded) within 30 days.
If the Referred Customer does not complete his or her purchase using the Referral Code during a transaction made in-store or on the Website, You will not receive Points (or ‘DUER Dollars’) and we will have no liability to you for such Points, because there is no discernible way to identify that the purchase resulted from your referral.
Points are redeemable only for purchases made in-store at DUER or on the Website. Points have no cash value, can only be redeemed for DUER merchandise, may be subject to expiration dates or other restrictions in our sole discretion, and may be revoked at any time. Points cannot, under any circumstances, be redeemed for cash or any cash equivalent including, without limitation, gift cards or refunds. Points are not transferable and may not be auctioned, traded, bartered or sold. Please allow up to three (3) business days for Points to be added to your account after your Referred Customer completes a qualifying order.
You are limited to one time CAD $25 DUER Dollars per Qualified Referral. For clarity, additional or repeat purchases made by a Referred Customer are not counted as additional Qualified Referrals and will not earn Points or DUER Dollars. There is no limit to the number of unique Qualified Referrals.
Referred Customers who use a friend’s Referral Code to complete a Qualified Referral transaction as set forth above will be rewarded CAD $25 DUER Dollars off their first purchase in-store at DUER or on the Website. Gift cards and certain merchandise may be excluded. The scope, variety, and type of products that may be obtained by redeeming Promotional Credits can change at any time.
You cannot refer yourself to generate Qualified Referrals and earn Points. For an order to count as a Qualified Referral transaction, the Referred Customer must hold different identifying information than you (including, but not limited to, name, email, phone number, or mailing address) and the Referred Customer must not have previously made any purchases in-store at DUER or on the Website (including, without limitation, under any other names, email addresses or aliases). A Referred Customer may only use one Referral Code. If a Referred Customer receives Referral Codes from multiple participants in this Referral Program, only the participant whose Referral Code is used to make the qualifying purchase will be awarded Points.
Sharing Referral Codes
This Referral Program may be used only for personal purposes and you may share your Referral Code only with your personal connections. We reserve the right to revoke or refuse to issue any Points for Qualified Referrals we suspect were generated through improper channels or otherwise in violation of these Terms.
You may only share your Referral Code to Referral Customers via email by using the email referral tool available at https://duer.ca/pages/refer. Your emails must:
- Be created and distributed in a personal manner;
- Not be distributed in a bulk manner, and
- Not be an unsolicited commercial email or a ‘spam’ message under any applicable law or regulation.
Any messages that do not abide by the requirements set forth in the previous sentence are expressly prohibited and constitute grounds for immediate termination of your customer account and exclusion from this Referral Program. Purchases in-store or on the Website made using a Referral Code that was distributed through an unauthorized channel will not result in Qualified Referrals, and, if discovered, any Points issued in connection with such transactions may be revoked.
Termination and Changes
We reserve the right to deactivate your customer account and a Referred Customer’s account, cancel all related Points, and request proper payment if we determine, in our sole discretion, that you or the Referred Customer:
- Have tampered with this Referral Program;
- Have used (or attempted to use) this Referral Program in a fraudulent, abusive, unethical, unsportsmanlike or otherwise questionable or suspicious manner;
- Have breached any of these Terms; or
- Have violated any law, statute, or governmental regulation.
We also reserve the right to cancel this Referral Program or change these Terms at any time and for any reason in our sole discretion. When we change these Terms, we will update the ‘Last Updated’ date at the top of these Terms. If we cancel our Referral Program, any unused Points will be forfeited at that time.
PLEASE REGULARLY CHECK THE DUER SITE TO VIEW THE CURRENT TERMS.