Returns & Exchanges
What is your return policy?
We want you to be happy in our pants.
Regular priced items purchased from our online store can be returned within 30 days of the delivery date for 1) an exchange for another product or 2) a full refund (excluding shipping costs).
All sale items are final sale.
All merchandise must be returned unworn, unwashed, with original hang tags still attached to the garment. Proof of purchase must be verifiable and the returnable condition of the product is left to the discretion of our customer service team.
Please note that all returns and exchanges are assessed on case by case basis.
Only items that have been purchased directly from DUER can be returned to us. Any purchases made through a third party retailer must be returned in accordance with their respective returns and refund policy.
How do I return an item I purchased online in Canada
For customers within Canada we accept exchanges and returns within 30 days of delivery. Please contact us (email@example.com) prior to shipping out any returns - failure to do so will result in a lost package.
Do you cover the charges for return shipping?
How long will it take for me to receive a refund?
Upon receiving your returned DUER merchandise by our customer service team, a refund in the amount of the purchase (excluding any shipping costs) will be issued to you within 5 business days, depending on your financial institution. You will receive a separate email confirming your refund details.
Refunds can only be issued to the credit card (original method of payment) that was used to make the original purchase.
Can I return an online order in person?
Want to come say hi? Purchases made online can be returned to our flagship location in downtown Vancouver. If you’re in the neighbourhood, come by the store and one of our team members will help you find your perfect fit .
We are open Monday - Friday 11:00am - 7:00pm PST | Saturday 10:00am to 7:00pm, Sunday 10:00am to 5:00pm PST