We turn fashion into technical apparel for an active lifestyle, because we believe life should be simpler and you should be able to do everything you do in a day without having to change your clothes. Inspired by the modern, active individual, we've created a clothing line for men and women that maximizes performance without sacrificing style. From denim that you can cycle in, to pants that eliminate sweat, DUER enables you to do everything you do in a day - in style.

The Candidate will have these responsibilities: 

  • Provide high level of customer service across all assigned territories; specifically through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries
  • Build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty
  • Ensure business partner contact detail and address accuracy in ERP system
  • Execute seasonal salesman sample distribution in close collaboration with the design team, order processing in ERP and communication with the sales reps
  • Facilitate customer needs with pricing, UPC codes, vendor agreements, routing guides and ensure all departments are updated and abide by these regulations.
  • Enforces company policies and procedures, example: order and booking terms
  • Ensures B2B tool is showing accurate information, including product availability, descriptions, images, sales programs, seasonal catalogues and order forms
  • Working closely with the e-comm operations specialist to ensure the B2B functions are always operational and accurate
  • Trouble shoot B2B orders and work with Sales & Services Supervisor to resolve issues
  • Communicates effectively with the warehouse and factory when any shipping errors or delays occur due to how the order was shipped or with the carrier
  • Backup for holiday or sick leave for other Sales & Services team members; in particular territory coverage responding to retailer inquiries
  • This position is reporting to the Sales & Services Supervisor

 The Ideal Candidate will have: 

  • Minimum 5 years experience, with increasing responsibilities in customer service
  • University/College graduate or equivalent work experience
  • Able to maintain confidentiality and a high level of professionalism with excellent written & oral communication skills
  • Accuracy, attention to detail, and strong organizational skills required
  • Capable of working in a fast-paced and changing environment
  • Advanced computer software skills including ERP, B2B systems and proficiency in Excel
  • Ability to train and support team members on systems and procedures
  • Ability to establish priorities, work and think independently as well as in a team

Benefits: 

  • Paid time off 
  • Comprehensive medical benefits
  • A monthly health and wellness stipend to put towards whatever you decide will most benefit you in this area of your life 

Please email your application and resume to alyssa@shopduer.com