Sales and Service Representative

Who We Are & What We're Looking For - 

We turn fashion into technical apparel for an active lifestyle, because we believe life should be simpler and you should be able to do everything you do in a day without having to change your clothes. The successful candidate can expect a competitive salary and benefits package, the opportunity for career advancement, product discounts, and a fun and welcoming work environment!

Reporting to the Director of Operations with a dotted line to the Sales Director, this role is perfect for a Customer Service professional. 

Responsibilities:

The successful candidate will be responsible for - 

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
  • Builds and maintain business relationship with clients by providing prompt and accurate service to promote customer loyalty.
  • Facilitate customer needs with pricing, UPC codes, vendor agreements, routing guides and ensure all departments are updated and abide by these regulations.
  • Communicate sales tools and business process updates clearly to the retail partners and sales representatives
  • Work closely with sales manager to ensure all operational wholesale needs are met such as; order forms, ongoing reporting, management tools, B2B platform, sample management
  • Communicates effectively within the customer service team and across departments and implements process improvements
  • Work hand in hand with Inventory team ensuring constant communication regarding account inventory management, delivery dates, and fulfillment
  • This position reports to Director of Operations with a dotted line to the Sales Director
  • Administrative duties as required

Ideal Candidate Will Have: 

  • Minimum 5 years, with increasing responsibilities, within customer service
  • University/College graduate or equivalent work experience
  • Accuracy, attention to detail, and strong organization skills required
  • Capable of working in a fast-paced environment
  • Advanced computer software skills
  • Proficiency in Excel
  • Able to maintain confidentiality and a high level of professionalism with excellent written & oral communication skills
  • Ability to train and support team members on systems and procedures
  • Ability to establish priorities, work & think independently as well in a team
  • Experience using ERP software such as SAP

If this sounds like you, please send your resume and cover letter to damien@dishandduer.com!