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Referral Program - Terms and Conditions

DUER Referral Program

Terms and Conditions

As a Referral Program Member, you are subject to the following Terms & Conditions of DUER’s Referral Program:

1. Program Membership

1.1 Enrolment

Membership is free and no initial purchase is required in order to become a Program Member. You must complete the enrolment process by providing complete and accurate information.

Each Member is responsible to ensure that all personal Information is correct and up-to-date and DUER reserves the right to block redemptions where the Member information is inaccurate or incomplete. Members are solely and entirely responsible for keeping their account secure.

1.2 Suspension Rights

If DUER determines that a Program Member has abused any of the Program’s privileges, fails to comply with any of the Program Terms, DUER may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Member’s privileges under the Program, revoking any or all of the points in such Program Member’s Account, and/or revoking the Program Member’s membership in the Program, in each case, with or without advance notice to the Member and without liability to the Company.

Program Members may not enter multiple or fake email addresses or use fictitious identities in order to participate in the Program. DUER reserves the right to disqualify any user and/or cancel any reward(s)  if in DUER’s reasonable opinion a Program Member is violating these Terms and Conditions.


2. How Program Works

2.1 How to Earn Points

Points can be earned by Program Members by inviting friends to shop at DUER. The referred friends should be first time customers and make a purchase using the referral link and the coupon code they received from you. Once the referred friends make a qualifying order, you will receive a $25 credit (i.e. 250 points). Repeat purchases made by the same referred friend are not counted as additional qualified referrals.

2.2 How to Redeem Points Online

For each referred friend you will receive 250 points = $25. When your referred friend makes a purchase you will receive a notification email from DUER with your point summary and unique coupon code. You can choose to redeem the coupon on your next purchase or accumulate points. 

1 referred friend* = 250 points = $25 off your next purchase

2 referred friends = 500 points = $50 off your next purchase

3 referred friends = 750 points = $75 off your next purchase

4 referred friends = 1000 points = $100 off your next purchase

*Please note that a referred friend should a first time customer

If a purchase price is lower than the redemption value of the points, the remaining dollar value associated with all utilized points will be forfeited.

Please note that a program member is responsible for any tax liability and shipping charges.

2.3 How to Earn/Redeem Points In-Store

The referral program rewards can be redeemed in store as well as online. If you have registered as a program member you should provide your email address during the purchase in-store.

If you have been referred to by a friend, in order to claim your discount, you should show our retail staff the email you have received, or provide the full name of the referrer.

2.4 Eligible Products

The coupons can only be redeemed on full priced items.

2.5 Value

Points have no cash value and are not exchangeable for cash. The accumulation of points does not entitle the Program Members to any vested rights, and the Company does not guarantee in any way the continued availability of any reward, redemption level, rebate or any other benefit. The Company assumes no liability to Members as regards the addition or deletion of items from or for which points can be collected and/or redeemed.

2.6 Transferability

Except as permitted by DUER, points cannot be assigned, exchanged, or given by gift or otherwise sold. Any points so acquired are void.

2.7 Returns and Exchanges

In the event if your referred friend returns of any eligible purchase that initially earned points, such points will be deducted automatically from the Account that was used for the eligible purchase. Points will be deducted at the same rate as they were earned.

2.8 Point Expiry

All points expire 1 year from date of earning, and cannot be redeemed once they have expired. You will be notified 30 days before your points expire.

3. Right to Cancel the Program or Change Terms

DUER reserves the rights to make changes to, or cancel the Referral Program, as well as to make changes to the Terms & Conditions at any time. Any unclaimed referral rewards will be forfeited at that time.

We encourage Members to review the Terms and Conditions each time they use the Program.

4. Privacy

We are committed to protecting your privacy. We will maintain the privacy and security of all personal information collected from Members, including, but not limited to: name, address, email address, telephone numbers, date of birth, account number and purchasing information (“Personal Information”).

You understand that through your use of the Program, you consent to the collection and use of this information. As part of providing you the Program, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Program and your Account.


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